Alex Lyon & Son - Heavy Equipment Online Auctioneers

How Does It Work?

How do I start bidding?

Before you can start bidding, you have to be a registered user. To see how to register, please see How Do I Register? Once registered, you will need to Request to Bid. In order for your bid request to be approved, you will need to send in a wire transfer of $10,000. For wire transfer instructions, please review the Terms and Conditions for the particular sale you wish to participate in. Once approved for bidding, the Enter Auction button will be available. The webcast will open one hour prior to the scheduled start time of the auction and you will be able to enter the Live Webcast by clicking the Enter Auction button.

How Do I Register?

To register, click on the teal Sign Up button located at the upper right-hand corner of the webpage. This will lead you to the registration page where registration information will be entered. Required fields are: Name, Email, Password, Phone, Address, City, State, Postal (Zip) Code and Country. You must also read the Website Terms & Conditions and check the box to accept. Next, enter the Security Validation Code and click on the Submit Registration button to complete the registration. Once the registration has been submitted, you will be automatically logged in and returned to the auction page, and the sign up button will now display your first and last name. You are now ready to Request to Bid for auctions.

I Can't Login.

If you have trouble logging in with your registered email address and password, first make sure that Caps Lock is not on and that your email address and password are being typed in correctly. Do not copy and paste your password into the password box as your password may not paste correctly. If you are still having trouble, please contact technical support at (919) 595-2907 and a representative will be able to assist you.

I Forgot My Password.

If you are having trouble logging in with your registered password, first make sure that Caps Lock is not on and that the password is being typed in correctly. If this does not work, go to the Login Box on the upper right-hand side of the Online Bidding page and click Forgot password? Then, enter your email address and click Reset Password. An email will be sent to you with a temporary password. Then, login with your email address and temporary password. Once you are logged in, click on Change Password to change your password to something that you can remember easier. If you are still having trouble, please contact technical support at (919) 595-2907 and a representative will be able to help.

Can I Change My Email Address?

Yes, the registered email address may be changed once the user has successfully logged into the system with the existing email address. To change the email address associated with your online bidding account, click on your name listed in the upper right hand corner of the online bidding page. Then, select "Account Settings" from the drop down menu. This will take you to your account information, where any of the information displayed may now be changed. Please be sure to click the Submit button to save changes.

How Do I Change My Password?

User passwords may be changed after being successfully logged into the system. To change the password associated with your online bidding account, click on your name listed in the upper right hand corner of the online bidding page. This will take you to your account information, where you will be able to update your password. Please be sure to click on the Submit button to save changes. An automatically generated email will be sent to the registered email address confirming the password change. Once you have made your changes and click the Submit button, you will be redirected to the Active Sales page.

How Do I Request to Bid For An Auction?

You must first have a registered account in order to place a "Request to Bid". Refer back to Question 2 - How do I register?

After registering an online bidder account, click on the log in button and enter your registered email and password. Once logged in, a "Request to Bid" button will be listed with every upcoming auction on the online auctions page. Find the auction that you would like to bid participate in and click on the "Request to Bid" button. After you have submitted your bid request, a screen will notify you of your pending bid request. The screen will say "Bid Request Pending" and also present the auction terms and conditions for that sale.

Your bid request has been sent to the auction company for review. In the meantime, your approval status will be displayed in the sale listing of the auction for which you have submitted a bid request. When you log in, you may encounter three different statuses for your bid request:

  1. An "Approval Pending" status means that your request to bid is still being processed by the Auction Company. Make sure to submit your USD $10,000.00 deposit in order to be approved to bid.
  2. An "Approved to Bid" status means that your request to bid has been approved. Once the auction opens on the start date and time, you will be able to place bids.
  3. An "Approval Declined" status means that your request to bid has been declined by the Auction Company. You will not be able to bid on that particular sale. If you feel that you have been declined in error, please contact the Auction Company.

You will also receive an email notification to let you know when you have either been approved or declined to bid at a requested sale. It is recommended you "Request to Bid" prior to the day of the auction. Please note that wire transfers will need to be sent prior to the auction so that the bank will be able to process your request. The earlier a bid request is submitted, the more time Alex Lyon & Son has to review your request and approve you before the auction.

What Is A Buyer’s Premium?

The Buyer's Premium is a fee added to the total purchase price of an item.

What Is a Live Webcast Auction? How Do I Bid?

A Live Webcast Auction is an auction that is capable of streaming live audio and video to internet bidders allowing them to place bids simultaneously as the live auction takes place. Internet bidders are given the opportunity to bid remotely against their peers who are bidding on the same items on-site at the auction. The auctioneer has the ability to accept bids live from the internet and on-site bidders during the live auction. Internet bidders get the full on-site bidding experience from the comfort of their home or office.

What Are the Browser Requirements?

A broadband connection is highly recommended for the best performance. Internet browsers supported are: Internet Explorer 10.0 and higher, along with the current versions of Mozilla Firefox and Google Chrome. In addition, the system being used must have JavaScript enabled and set to accept cookies.

How Do I Get Started?

First make sure that you have registered a bidder account. Once you are registered, place a "Request to Bid" for the specific sale in which you would like to bid. After your bid request has been approved you can start bidding once the auction is open.

How Do I Know the Auction Is Open?

The auction listing page will have the exact time and date listed for when each auction opens. An auction is open for bidding when WEBCAST OPEN is displayed within the sale listing. The Auction will open an hour prior to the start time listed. Therefore, if the auction is set to open Saturday at 9:30 AM EDT, then the Live Webcast will open to online bidders on Saturday at 8:30AM EDT.

Logging In To the Live Webcast

Once the sale opens, you will see a button that reads "Enter Auction". Click on this link and the Webcast will automatically load. If you run into any issues while logging in, contact technical support at (919) 595-2907.

What Are the Components of the Webcast Interface?

The left hand portion of the screen shows what lot is currently up for bidding. It will display full lot title and lot description for the current lot. The middle section will display the video of the auction if it is available. It will also have a place where you could stop the audio and/ or video if you desire to do so. You will also see the bid button in the middle of the page. It will say either Waiting for Bidding to Start if they have not started bidding on the current lot, or Current Bid: USD $XXXX. To the right of the page, you will see the full catalog available for viewing. Below the catalog is the online chat box where you can communicate with the online bidding clerk that is onsite.

How Does the Bidding Work?

The audio and video is streamed in real time from the Live Auction site to the internet. The current lot that is on the webcast screen is the same lot on the auction block. Please note that it is best to not rely on the video and to go off of what lot is currently showed as “Now Bidding”. Whatever number listed within the bid button is what the auctioneer is currently asking for. The increments are in sync with the auctioneer. If you want to bid, simply click on the "Bid" button. The auctioneer will see your bid come across the screen and continue the auction with your bid now placed as the current bid amount.

How Do I Place a Bid?

The number in the bid button is what the auctioneer is currently asking for. The bidding history for the particular item will be displayed below the bid button. If you want to place a bid, click on the BID button and your bid will be sent to the auctioneer. Your bid will be placed for the current amount that is displayed within the bid button.

How Does Bidder's Choice Work?

With Bidder's Choice, the auctioneer will offer you as the winning bidder your choice of one or more lots at the winning bid price. When the round of Bidder's Choice starts, the auctioneer will announce from the block that Bidder's Choice is being offered and you will see the items that you have choices of on the right side of your screen. You can scroll through the items to view your options. Then, you will bid against the other online and on-site bidders to see who wins the items. If you are the winning bidder, you see a message that says “"Congratulations you are the high bidder. Please make your selections:" You will also receive a chat message that says "Congratulations! How many lots do you want? Please make your choice." There will be checkboxes next to each lot that you have the choice to buy. To purchase, just click the checkbox above each item that you wish to purchase. Then, click submit to send your selections to the auctioneer.

How Do I Chat to the Auctioneer?

The chat module is located in the lower right section of the bidder interface. If you would like to ask the auctioneer questions, type a message in the small field provided and hit the "Chat" button. Your message will now be displayed in the Chat Box above the chat field. Inbound messages from the auctioneer will also be displayed in the Chat Box.

How Do I Know If I Have Won Any Items?

If you would like to view a preliminary list of items that you have purchased, click on the "My Purchases" button located in the upper right-hand corner. Any items displayed in this window are items that you are believed to have won. However, the Auction Company MUST CONFIRM these purchases. At the end of the auction, you will receive an invoice from the Auction Company containing a final list of all of your purchases.

I Am Not Receiving Any Audio And/ Or Video.

First verify that the correct auction is being accessed at the appropriate start time. If audio and/or video have been lost during a live auction, there may have been a brief interruption in internet speed. Try refreshing the browser to see if this fixes the problem. If this has been tried, then try logging out and then logging back in again. If the problem still exists, please call Technical Support at (919) 585-2907 for assistance.

The Auction Seems to be Stuck at the Same Lot.

There may have been a brief interruption in internet connectivity. Refreshing the browser usually fixes this problem. If this does not work, try closing the webcast window and clicking “Enter Auction” again. If the problem persists, please call Technical Support at (919) 585-2907 for assistance.

I Won. How Do I Pay?

Winning bidders will be contacted by the Auction House upon completion of the auction with information on how to pay.


Online Bidding provided by Nextlot